Return Policy and Cancellation Policy 

VTR is happy to ship rugs for customer consideration as long as customer agrees to the stated RETURN POLICY and CANCELLATION POLICY.

When VTR Rugs are shipped for consideration of purchase to a customer or designer, customer or designer is responsible to return ship all rugs not purchased to VTR or the warehouse from which the rugs were shipped. All rugs that are not purchased or if a rug is ordered and then cancelled by a customer or designer- these rugs are subject to shipping charges and 5% CC fees and all other bank fees. Cancellations MUST occur within 10 days of placing the order via email from VTR website or the customer has purchased the rug. AND, Rugs MUST be returned within 10 days of delivery or the customer/designer owns the rug- after 10 days it is a purchase. It is the responsibility of the customer or designer to pay a CC deposit for the retail cost of the rug before shipping or when a rug is ordered. All shipping charges are the responsibility of the customer or designer.

And, designer and/or customer must return all rugs out for consideration within ten days of receiving the rugs. If not returned within ten days, the rug is a purchase. The CC deposit (minus the shipping and 5% CC fees and all other bank fees) will be refunded upon receipt of the returned rug in good condition. REFUNDS CAN TAKE UP TO 30 days TO PROCESS. If a rug instock is ordered then cancelled within 10 days the refund will reflect the deduction of 5% CC fees and all other bank fees.
NO REFUNDS AND NO RETURNS on SPECIAL ORDER RUGS (rugs requested by the customer to be placed on the loom in Nepal or Tibet or any country, custom size or standard size).

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with.

Your data if collected will only be shared between ourselves, our rug distributors and if you chose to sign-up for our newsletter, with our 3rd party newsletter software.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.